These Terms of Service govern your use of this website and your booking of a repair visit with Staten Island Appliance Repair. By using this website or booking a visit, you agree to these terms.
The business name is Staten Island Appliance Repair.
Use of the Website
This website provides general information about major appliance repair in Staten Island, New York, and a way to book a repair visit. You may use the website for that purpose only.
You agree not to submit false information through the booking form, and not to use the website to carry out any unlawful activity. The content on this website is general information. It is not a diagnosis of your appliance, and it does not replace an in-person visit by a technician. We may change the content of this website at any time, without notice.
Booking a Visit
When you book a visit, you provide the details asked for on the booking form or by phone: the appliance, the brand and model if you know them, the symptom or error code, your ZIP code, and your preferred time.
A booking is confirmed when we confirm the time with you. A preferred time is a request, not a confirmed appointment, until we confirm it. Availability varies. We do not guarantee same-day availability.
Please make sure the technician can reach the appliance and work around it. If you need to change or cancel a booking, please contact us as soon as you can.
The Visit: Diagnosis, Estimate, and Approval
A repair visit follows three steps.
First, diagnosis. The technician looks at the appliance, checks the symptom you described, and works out what is wrong. The diagnostic fee is $80 for standard brands and $95 for elite and premium brands. Its terms are confirmed when you book.
Second, a written estimate. Once the diagnosis is complete, you receive a written estimate before any repair work starts.
Third, repair, only with your approval. No repair work starts without your approval of the written estimate. If you do not approve the estimate, the repair does not go ahead. If repair is not the sensible option, that is explained to you in plain language.
What Happens If a Part Must Be Ordered
Some repairs need a part that is not carried on the visit. In that case, the technician explains what part is needed and what happens next. A return visit is arranged once the part is available.
Part availability and delivery times depend on the supplier. We do not promise a delivery date that the supplier has not confirmed.
What Happens If the Appliance Cannot Be Fixed
Some appliances cannot be fixed, for example because a part is no longer available, or because the cost of repair is close to the cost of a replacement. If the appliance cannot be fixed, the technician explains why in plain language, and you are not charged for repair work that was not done. Repair outcomes cannot be guaranteed.
Payment
No amounts are stated on this website. Payment terms are confirmed at booking. The written estimate given after diagnosis sets out the cost of the repair before any work starts, and no repair work starts without your approval of that estimate.
Warranty
Warranty length is a 90-day parts and labor warranty. The terms of any warranty that applies to your repair are confirmed at booking and set out in writing when the repair is agreed. This business does not hold a licence.
Nothing on this website should be read as a promise that a repair will last for a particular period. If a fault returns after a repair, contact us promptly.
Liability
Our liability is limited in general terms to the repair service provided. We are not liable for loss or damage that arises from a fault in the appliance itself, from a further fault that develops after a repair, from a delay in the supply of a part, or from your use of general information on this website instead of an in-person diagnosis. Nothing in these terms limits liability where the law does not allow it to be limited.
Changes to These Terms
These terms may change from time to time. When they change, the updated version is published on this page.
Frequently Asked Questions
How do I book a visit?
Use the booking form or call us. A booking is confirmed when we confirm the time with you.
Will work start as soon as the technician arrives?
No. The technician diagnoses the problem first, then gives you a written estimate. Repair work starts only after you approve that estimate.
What happens if a part needs to be ordered?
The technician explains what part is needed and what happens next. A return visit is arranged once the part is available.
What happens if the appliance cannot be fixed?
The technician explains why in plain language, and you are not charged for repair work that was not done.
Do you guarantee same-day availability?
No. Availability varies, and we do not guarantee same-day availability.