Please read this page before you use this website or book a repair visit.
Pay-Per-Call Disclosure
This business earns money from phone calls made through this website under a pay-per-call arrangement. When you call the number shown on this website, you are connected with the appliance repair service described on this site, and that call may generate revenue for the business under that arrangement. It does not connect you with a general directory or an unrelated company.
Calling the number is your choice. You are not charged by this website for making the call, although your own phone provider may apply its usual call charges.
Estimates Are Given After Diagnosis
An estimate is given after diagnosis. A price cannot be fixed over the phone, because the problem cannot be confirmed until a technician has seen the appliance. Once the diagnosis is complete, you receive a written estimate before any repair work starts.
The diagnostic fee is $80 for standard brands and $95 for elite and premium brands. Its terms are confirmed when you book. No repair work starts without your approval of the written estimate. If the diagnosis shows that repair is not the sensible option, for example because the cost is close to the cost of a replacement, that is explained to you in plain language. The decision to repair or replace is yours.
No Repair Work Without Approval
No repair work starts without your approval. The written estimate comes first. If you do not approve the estimate, the repair does not go ahead.
If a part must be ordered, that process is explained to you before anything further is agreed. A return visit is arranged once the part is available. Part availability and delivery times depend on the supplier, and we do not promise a date that the supplier has not confirmed.
Repair Outcomes Cannot Be Guaranteed
Repair outcomes cannot be guaranteed. A diagnosis identifies the most likely cause of the problem based on what the technician can see and test during the visit. Some faults only become clear once a part is replaced, and some appliances develop a further fault after a repair.
Warranty length is a 90-day parts and labor warranty. The terms of any warranty that applies to your repair are confirmed at booking and set out in writing when the repair is agreed. Nothing on this website should be read as a promise that a repair will last for a particular period.
Brand Names and Trademarks
Appliance brand names used on this website, including Samsung, LG, Whirlpool, GE, Maytag, Bosch, Frigidaire, KitchenAid, Kenmore, Sub-Zero, Viking, and Miele, are trademarks of their respective owners. They are used only to show the range of appliances we work on. No authorised-dealer relationship is claimed with any brand, and no connection with any manufacturer is claimed or implied.
Error Codes and Troubleshooting Information
Error-code and troubleshooting information on this website is general guidance only. It is provided to help you describe a problem and to understand what a code may mean in general terms. It is not a substitute for a qualified technician, and it is not a diagnosis of your appliance.
Error codes can mean different things on different models, and the same code can have different causes on different brands. Do not open an appliance, remove panels, or attempt a repair yourself based on information on this website, especially where gas or electrical parts are involved.
Gas Safety Warning
If you smell gas, leave your home at once. Do not stay inside to make a call, do not switch lights or appliances on or off, and do not try to find the source of the smell yourself. Once you are outside, call your gas utility emergency line or 911 from outside. Wait outside until you are told it is safe to go back in.
This warning applies to any gas smell, whether or not it seems connected to an appliance. Gas leaks are a safety matter, not a repair booking matter, and they should be dealt with as an emergency first.
General Information Only
The content on this website is general information about appliance repair in Staten Island. It is not advice about your specific appliance, and it does not replace an in-person diagnosis. Availability of visits varies, and nothing on this website guarantees a visit at a particular time.
Frequently Asked Questions
Does this business earn money from calls made through this website?
Yes. This business earns money from phone calls made through this website under a pay-per-call arrangement. Calling the number connects you with the appliance repair service described on this site.
When will I get an estimate?
An estimate is given after diagnosis. You receive a written estimate before any repair work starts, and no work starts without your approval.
Can you guarantee that the repair will fix the problem?
No. Repair outcomes cannot be guaranteed.
Is this business an authorised dealer for a brand?
No. Brand names on this site are trademarks of their owners. No authorised-dealer relationship is claimed with any brand.
What should I do if I smell gas?
Leave your home at once and call your gas utility emergency line or 911 from outside.